As a Case Manager, I:
Am committed to respect the dignity and
autonomy of all persons and to behave in a manner that communicates this respect.
Am committed to each individual’s
right to self-determination, and the rights of people to make their own life choices, and
I am committed to embarking hopefully on a recovery journey with every person I serve,
letting them direct their own healing process.
Am committed to fight stigma wherever I
find it, to educate the community, and to promote community integration for the people I
serve.
Do not allow my words or actions to
reflect prejudice or discrimination regarding a person’s race, culture, creed, gender
or sexual orientation.
Strive to both seek and provide
culturally-sensitive services for each person and to continually increase my cultural
competence.
Am committed to helping persons find or
acknowledge their strengths and to use these strengths in their journey of recovery.
Am committed to helping persons achieve
maximum self-responsibility and to find and use services that promote increased knowledge,
skills and competencies.
Acknowledge the power of self-help and
peer support and encourage participation in these activities with those I serve.
Am honest with myself, my colleagues, the
people I serve, and others involved in their care.
Keep confidential all information
entrusted to me by those I serve except when to do so puts the person or others at grave
risk. I am obligated to explain the limits of confidentiality to the persons I serve at
the beginning of our working together.
Am committed to a holistic perspective,
seeing each person I serve in the context of their family, friends, other significant
people in their lives, their community, and their culture, and working within the context
of this natural support system.
Must strive to maintain healthy
relationships with the people I serve, avoiding confusing or multiple relationships and
keeping the relationship focused on the individual’s needs, not my own.
Maintain a commitment to prevent crisis
situations with the people I serve, to present and support crisis alternatives, to develop
an advanced instruction crisis plan with the individual whenever possible, and to avoid
forced treatment unless there is a clear and present danger to the person served or
another.
Have an obligation to consult with my
supervisor, obtain training, or refer to a more qualified case manager any individual with
a need I do not feel capable of addressing.
Have an obligation to remain curious;
learning, growing, developing, and using opportunities for continuing education in my
field or profession.
Am committed to a regular assessment of my
service recipients’ expectations of me and to consistently improving my practice to
meet their expectations.
Have an obligation to advocate for the
people I serve, for their rights, for equal treatment and for resources to meet their
needs.
Am obligated to learn the laws and
regulations governing my practice and to abide by them, including the duty to warn anyone
in danger of physical harm, and the duty to report physical, sexual, emotional and/or
verbal abuse to the proper person or agency.
Am obligated to work supportively with my
colleagues and to keep their confidences.
Am obligated to urge any colleague who
appears impaired to seek help and, failing this, to discuss my concerns with the
appropriate agency authority.
NATIONAL ASSOCIATION OF CASE MANAGEMENT 1997
National Association
of Case Management